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How can the IT (information technologist) help us in our work as a transcriptionist?

The Information Technologists (ITs) are the one who does the downloading and uploading of files that we’re transcribing. They’re the first ones who distribute the jobs to the transcriptionists.

If we have any technical problems, especially if our computer has any defect, the first person that we’re going to call is the information technologists because they have a deep knowledge about computers (internal and/or external).



Part of the job of an information technologist (IT) is to monitor and maintain computers used by transcriptionists to ensure maximum access. They maintain the log and/or list of required repairs and maintenance.

They train transcriptionists about the potential uses of existing applications and provide orientation to new users. They are the ones who maintain a current and accurate inventory of technology hardware, software, and resources.

Moreover, they provide network access to all transcriptionists. They provide us network accounts and passwords as required. They also provide us recommendations about any issues arise when doing our downloading voice files and uploading transcribed files. If we have problems with troubleshooting, they’re the ones who give us support.

With regards to computer hardware, they are responsible for installing and maintaining computer hardware, software, and networks. They ensure installation is safe and secure. They install necessary attachment that we transcriptionists need in our job.

More than being a co-employee, IT professionals can be our friend that will enhance camaraderie among team members in a transcription company.

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